Instructor: Success stories from graduates and students:
Short success stories from graduates and students of the "Instructor with federal certificate" course are published here on an ongoing basis.
Pascal Mangold, PostFinance contact center employee, instructor with federal certificate 2018
Pascal Mangold: From food vendor to FA trainer
His apprenticeship as a salesman in the food sector laid the foundation for Pascal Mangold's future career path and was enriched with management and training experience during his employment as a regular soldier. This experience enabled him to get to know the financial sector better as a sales representative in pension consulting at Swiss Life, which opened up new opportunities for him at PostFinance shortly afterwards. With the "Banking & Finance Fundamentals" diploma, he deepened his knowledge of finance and in 2012 moved from Private Customer Advisor Payments / Savings to Contact Center Employee, where he now works in active sales and cross-selling, making appointments, taking and answering telephone orders and inquiries, as well as occasionally training new employees.
Great enrichment for everyday working life
In order to further expand his skills and take on new challenges, Pascal Mangold began the "Trainer with federal certificate" course at Lernwerkstatt Olten in 2016, which he will complete in 2018. He has already successfully completed the SVEB course instructor certificate. The wide range of lessons, the useful content and the teaching and learning methods that he was able to get to know and deepen during his further training have convinced Mangold and are a great enrichment for his everyday work as an employee and trainer, as well as for his learning success as a learner.
Contact information: Pascal Mangold, pascal.mangold@bluewin.ch
Madeleine Müller, trainer with a federal certificate and Coordinator Appreticeships Training
Madeleine Müller: Finally arrived at her dream job
Wishful thinking and reality are sometimes quite far apart, as Madeleine Müller found out. The qualified chemical and pharmaceutical technologist EFZ was always satisfied with her job and enjoyed working with her team colleagues and superiors as a production specialist at Siegfried AG in Zofingen. And yet the question kept nagging at her: shouldn't I go in a different direction?
And she could clearly see the direction she wanted to go in: education. Into teaching primary school pupils. So Madeleine Müller completed her vocational baccalaureate, continued to work for her employer on the side, went on a language study trip to Australia for several months and returned with the decision to make this wish a reality. She began a preliminary course at the Lucerne University of Teacher Education and then went on to study to become a primary school teacher.
From disappointment to great opportunity
But as early as the second semester, she regretfully realized that "it didn't meet my expectations at all." And so, with a heavy heart, she put her plans on hold - for the time being anyway.
She took up her old job again and about a year later was given the great opportunity to work as a vocational trainer for chemical and pharmaceutical technologists. She threw herself into her work with great enthusiasm, attended a management training course and began further training at the Olten training workshop to become an instructor with a federal certificate.
Promotion thanks to federal certificate
"I was able to benefit enormously from the training and put the content taught into practice in a targeted manner," Müller reveals. And it was this degree, in addition to her great commitment and motivation, that contributed to her further promotion at the beginning of 2020. This time to Coordinator Apprenticeships Training. In addition to her role as a vocational trainer, she is now also responsible for supervising and managing the vocational trainers for the chemical professions in the company.
Exactly the right decision
And it turns out that she is actually doing exactly what she has always wanted to do. Just in a different setting. She supervises, guides, advises and coaches, enjoys the varied and diverse work and has been able to significantly increase her market value thanks to her further training as an FA instructor. Above all, she finds the learning content on the topics of lesson design, lesson structure, group dynamics and writing the final concept extremely enriching. And so she says: "I would make exactly the same decision again at any time."
Contact information:
Madeleine Müller,Linkedin profile, madeleine.mueller@siegfried.ch
Sandra Püntener: instructor with a federal certificate, snow sports instructor with a federal certificate and fire department district inspector Graubünden
Sandra Püntener: With momentum through professional life
Sandra Püntener would never have imagined that she would be the only woman in Graubünden to work as a district fire inspector and that she would also be responsible for training instructors and firefighters as well as heading up the cantonal group course.
After all, what do activities in reservations and ticketing have in common with the preparation of firefighting courses? Working at the airport with working for the fire department? Not necessarily much. But that is precisely what makes Sandra Püntener's life so exciting and varied. And Sandra Püntener knows only too well that she doesn't have a straightforward CV. And that doesn't bother her one bit.
The journey is the destination
However, Sandra Püntener spent a large part of her working life neither with the fire department nor at the airport, but on or around the ski slopes. Straight lines? Not necessarily. You can also reach your destination with curves - and, above all, perceive everything around you much better.
However, she quickly turned her back on the airport and, with only a two-year detour at the end of the 90s, never returned there professionally.
More of everything
Because Sandra Püntener wanted more. More action, more movement, more challenge and more real contact with people. And she found all of this in a wide variety of places in the Swiss mountains, in Italy and on Corsica. As a trekking and hiking guide, river rafting guide and ski and snowboard instructor.
To this day, she is a passionate snow sports instructor, also for visually impaired and blind athletes. In 2004, she even obtained the federal certificate as a snow sports instructor and, at the beginning of the new millennium in St. Moritz, she conducted the training and further education of snow sports instructors for teaching blind and visually impaired people.
A new chapter begins
Sandra Püntener joined the voluntary fire department in 2006. At the time, she had no idea that it would develop into more than just a hobby. A few years later, she trained as a fire instructor and worked part-time, sharing responsibility for the training and further education of firefighters and managers in the canton of Graubünden.
Another federal certificate
In order to learn more about teaching, further develop her skills in this area and multiply her professional opportunities, Sandra Püntener decided to first complete the SVEB course instructor certificate at the Lernwerkstatt Olten and then the federal certificate for instructors. In the same year, she was appointed fire department district inspector, where she is responsible for a wide range of tasks, including cadre training, the development and revision of courses and lessons and the course command of the cantonal group course.
The desire for new challenges
She developed a training concept for the regional basic training of fire departments in the Upper Engadine and Bergell during her further training as an instructor with a federal certificate, implemented it directly and is very satisfied with her work. And with her decision to do exactly this further training. "I've always wanted to develop myself further, expand my skills and improve my chances of taking on new professional challenges. Also with the further training to become a trainer. In addition, I was and still am interested in learning new things and getting to know exciting people." And that's exactly what she did.
And eager to learn in the future too
And she continues to do so. Because "the atmosphere was very good, the participants and course instructors very motivated. Even "dry" topics are interesting if they are taught methodically," says Sandra Püntener, and shortly after her professional examination she enrolled on the next course, the DAS Education Management course at Lernwerkstatt Olten. She hopes that this will be the next step on her career path, which is not quite so straightforward, but which has always been one thing for her: exciting, challenging, instructive and one of the reasons for her great satisfaction. And that is exactly how she wants it to continue.
Contact information:
Sandra Püntener
resahome@bluewin.ch
Carmen Tschanz: Prospective trainer with a federal certificate and HF nursing specialist
Carmen Tschanz: Passing on knowledge and experience from the care sector
"I find everything that is not 08/15 exciting. I don't like to be pigeonholed. I need freedom of movement to be able to develop to my full potential. I want to be challenged and encouraged." That's what Carmen Tschanz says about herself, and it describes the trained office worker quite aptly. Because her life has never been straightforward and boring and she doesn't want it to be in the future either. At least not boring. She's not quite sure about the straightforward part yet.
Right from the start, there was the care
If you look at Carmen Tschanz's CV, you almost get dizzy. She moves at breathtaking speed, trying to find the industry or profession that really suits her in the early days of her career and yet she always comes back to nursing.
Whether as a trainee in a hospital, as a nurse's assistant in a nursing home or as an operating room nurse at the Inselspital in Bern, she never lost her inner urge to help others. And so, in the mid-1990s, she began training as a nurse at the Waldau Psychiatric University Hospital, but dropped out after 1.5 years for personal reasons.
Demanding tasks as a challenge
"My motto in life is; there is always a way. One door closes, another opens. I am quite pragmatic and positive in my approach and adapt quickly to new situations. I see demanding situations as a challenge." And Carmen Tschanz is always happy to take them on in the years that follow. Not in nursing, however, but in a completely different industry, because after dropping out of her training, she no longer felt she could work as a nurse.
She worked her way up in the catering industry to become a restaurant manager and later a manager in various restaurants and hotels, first obtaining a certificate of competence in managing gastronomic businesses and later a Gastro Suisse diploma in business management.
Foundation of the Bernese Counseling Center for Bullying Issues
But even during this time, she was constantly concerned with mental health. As early as 2000, she founded a self-help group for victims of bullying with some former colleagues from the care sector, eventually expanding this group into the Bernese Advice Center for Bullying Issues, bringing in occupational psychologists, coaches, lawyers and other specialists, giving lectures and later seminars on bullying prevention at various institutions. The concept developed was unique in Switzerland at the time.
For 13 years, she worked part-time at the advice center in this way. In addition to her 100% job and various further training courses, which she began in 2010. First as a mental coach, then as an HF nurse at Thun Hospital, in various further training courses in somatic and palliative care and finally in psychiatry.
As a nurse at the psychiatric center
All of this led her to the Münsing Psychiatric Center - professionally - where Carmen Tschanz has been working as a qualified nurse in acute psychiatry since 2020. She also works as a trainer at the SRC, where she trains people doing community service in the field of nursing and future assistants on the nursing assistant course.
SVEB 1 and SVEB 2 for even more professionalism
In order to be able to lead her courses professionally, Carmen Tschanz first completed SVEB 1 and is now busy studying for the federal certificate for trainers - SVEB 2. She will be able to use this title in 2022. Carmen Tschanz is convinced that many doors will open thanks to her flexibility and her full backpack.
Exciting possibilities
However, she is not yet quite sure what challenges she will take on next. For the first time in her life, she is completely fulfilled by her current professional situation. So why change anything? She will probably concentrate more on teaching in the coming years or market her training concept on an independent basis. However, she also sees her work as a nursing specialist as a vocation and does not want to give it up.
Carmen Tschanz's life has been and will remain exciting, that much is certain. And also that any future work will always have a great deal to do with people, their fates and their potential. Because that is still what drives Carmen Tschanz and will continue to do so throughout her life.
Contact information:
Carmen Tschanz
tschanzcarmen@gmail.com
Riggenbachstrasse 8
4600 Olten
Strengths:
Guaranteed implementation / 11 locations / 3 time models / Missed course dates can be made up to a limited extent on a parallel course
Experiences of Swisscom employees about this course and this school.
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