The ITIL Service Manager course (new: ITIL V3 Expert) offers comprehensive knowledge of best practices in IT service management. The topics covered prepare you specifically for certification in accordance with the ITIL V3 standard and help you to make IT processes more efficient and customer-oriented.

The following topics are generally part of the ITIL Service Manager (new: ITIL V3 Expert) course:

• Fundamentals of service management: Introduction to central concepts, principles and terms of IT service management
• Service Strategy: Development and management of IT strategies that meet business objectives
• Service design: planning and designing effective IT services, including processes, roles and technologies
• Service transition: support and management of changes when introducing new or modified services
• Service operation: Operational implementation of services with a focus on stability, efficiency and user satisfaction
• Change management: structured approach to implementing changes with the lowest possible risk
• Continuous Service Improvement (CSI): Analysis and optimization of existing processes and services for long-term quality improvement

The content of the ITIL Service Manager course (new: ITIL V3 Expert) covers the entire life cycle of an IT service and offers practical know-how that can be applied directly in everyday working life.

As each school can design the ITIL Service Manager course (new: ITIL V3 Expert) individually, there may be differences in content. It is recommended to inquire directly with the desired school about the specific curriculum. An inquiry can be sent directly to the selected school using the contact form.

Training to become an ITIL Service Manager comprises around 72 lessons spread over six months. There are also several hours of self-study.

The course for IT Infrastructure Library certification as ITIL Service Manager or ITIL Foundation V3 consists of two modules that build on each other and are attended consecutively. Participants learn the methods of process-oriented service management with optimal cost-benefit analysis in lectures, case studies, group work and demonstrations. Each of the two modules must be successfully completed and attended, but the ITIL Foundation V3 certification can only be completed after Module 2.

Participation in the ITIL V3 Expert (formerly ITIL Service Manager) certificate course requires at least two years of professional experience in the ICT and ICT-related environment, e.g. in the areas of communications, IT, technical services or similar areas. Please enquire with the provider.

Training to become an ITIL Service Manager (now called ITIL V3 Expert or even V4) with the Service Management 1 and Service Management 2 modules, including certification fees, costs around CHF 2,600 - 3,000. Enquire directly with the providers.