Schweizerischer Konsumentenbund

About us

The Swiss Consumer Association is an independent consumer protection organization with its roots in the 1960s. We stand for fairness in the market, empower consumers and support companies in making quality measurable and building trust.

Target groups

• Consumers in Switzerland
• Companies and SMEs with high standards of quality and customer satisfaction
• Organizations and institutions committed to fair and transparent consumer protection

Members & Network

• Individual members, corporate members and partner organizations
• Company with a focus on quality, transparency and sustainable customer relationships
• An active community with shared values: trust, personal responsibility, reliability, Swiss roots

Focus & activities

• Independent advice for consumers
• Supporting companies with practical tools, standards and methods
• Development and dissemination of guides, publications and information formats
• Promoting a fair balance of interests between consumers and companies
• Organization of workshops, specialist events and functions

Training & continuing education, further training

• Company certifications for the visible representation of customer satisfaction
• Practical course on evaluation management: using customer feedback strategically
• Further training courses offered by the Konsumentenbund Academy
• Compact learning formats and smart courses for consumers

Offers for members

• Free legal advice on consumer issues such as purchase contracts and warranty cases
• Active enforcement of justified claims within the scope of case processing
• Award of the "Customer Promise Seal of Approval" to strengthen customer confidence
• Increased visibility and credibility for companies among consumers
• Attractive member discounts and regular special offers
• Access to continuing education, further training and practical courses on consumption-related topics