ITIL 4 Foundation exam: schools, courses, information
ITIL 4 Foundation exam: For professional IT management
Questions and answers
How long does a preparation course for the ITIL Foundation exam take?
Most training providers offer preparation courses for the ITIL Foundation exam that last two full days. Find out more about the individual offers.
For whom is a course suitable as preparation for the ITIL Foundation exam?
Consultants, project leaders, managers and process managers who deal intensively with IT service management and want to contribute to the optimization of IT benefits in the company are addressed for a preparation course for the ITIL Foundation exam. In addition to IT specialists (IT consultants, IT advisors, IT coordinators, IT managers, IT employees), this also includes IT service providers, managing directors and business economists.
What course content is taught in a training course for the ITIL Foundation exam?
After an introduction to the topic of ITIL Service Management, a definition of service and basic understanding, participants in a training course are then taught the basic competencies in preparation for the ITIL Foundation exam, which include Utility and Warranty, Resources and Capabilities as well as Service Model, Service Packages, Role, Functions and Processes. Participants also learn about the phases, processes and functions of the service lifecycle before focusing on the scope, objectives, terminology and definitions, basic concepts, key principles and processes of the service strategy phase of the core areas of service strategy, service design, service transition, service operation and continual service improvement.
What are the requirements for ITIL Foundation course participants?
People who would like to take part in a course in preparation for the IT Infrastructure Library - ITIL Foundation exam do not need any special prior knowledge. An interest in IT processes and basic IT knowledge are usually sufficient. However, there are occasionally training providers who expect their course participants to complete preliminary courses, such as an interactive simulation, in order to really grasp the ITIL process framework. You can obtain more information on this directly from the schools via the contact form.
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