To avoid getting lost in the IT jungle, ITIL service managers ensure order in IT systems. Their strength lies in professionalizing and systematizing such systems. ITIL stands for "IT Infrastructure Library" and was created by the British government in the 1980s. Today, IT specialists are no longer confined to the UK, but can be found all over the world. Their tasks include the organization of a SPOC (Single Point of Contact) for customers, the evaluation of customer requirements, the definition of IT standards and the planning of IT resources. Since ITIL V4, the focus has clearly been on value creation. IT Service Management ITIL specialists are committed to ensuring that best practices are maintained and processes are optimized where necessary. They ensure maximum agility by constantly making adjustments in small steps to simplify and improve processes. Open communication, transparency and flawless cross-divisional collaboration are encouraged, with a focus on comprehensive and networked thinking and action. Where automation and thus simplification of processes are possible, ITIL Service Managers are committed to gaining time, saving resources and keeping the error rate as low as possible.

The know-how around the ITIL framework is taught in various courses. On the one hand, those interested in training first complete the ITIL 4 Foundation course. They can then delve deeper into various topics, such as in the ITIL 4 Specialist: Create, Deliver & Support. Here, graduates learn how to plan a flawless structure for a service value system. They design the organizational structure and become familiar with the challenges of teamwork, roles and culture and are able to deal with them well. They are considered experts in communication and skillfully deploy resources where they make the most sense. This makes them indispensable ITIL Service Managers for many employers, who are fully dedicated to creating and maximizing value.

If you are interested in training or an in-depth course in IT Service Management ITIL, you can use the inquiry form to request information documents from the schools of your choice simply and easily - free of charge and without obligation.