Customer service training: education, training, information and providers

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Are you looking for training or education on the subject of technical customer service? - Here you will find suitable schools as well as further information, tips and resources for further training.

Would you like personal advice on further training customer service? Contact the provider of your choice via the "Free information on the topic..." button - without obligation, quickly and easily.

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Checklist «Finding the right further training» » download here

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Tipps und Entscheidungshilfen für die Ausbildungswahl

Would you like to make a career in the technical service department of your company with customer service training?

Technical customer service is an important part of the overall development of a product and therefore of the entire company. By increasing the service life and range of use of machines and systems, customers can be guaranteed maximum added value. This is achieved in particular through the services provided by the manufacturer or distributor of the plant and machinery in question. A company's technical service department needs competent and experienced specialists and managers with comprehensive technical and organizational knowledge. The Technical Customer Service Specialist course (BP) and the Technical Customer Service Manager course (HFP) are aimed at experienced technicians who wish to expand their skills in the technical and management sector and take on more responsibility within the service department in the future.

In the customer service training course, participants learn how to coordinate and plan the various services. They are the first point of contact for customers as well as for subordinate employees and train new team members. They are responsible for planning the deployment of technicians in the team, scheduling spare parts and the necessary materials as well as reporting. The managers also take on tasks in the area of service marketing and can draw on solid basic knowledge in the areas of law and finance.

If you would like to find more information about the courses, the large Swiss education portal lists all the important training courses on the subject of customer service. Order detailed information brochures and helpful guides free of charge and without obligation.

 

Questions and answers

The final examination in continuing education, further training in customer service with Federal Professional Examination consists of five parts, all of which are tested in writing as well as orally or practically. The only exception is the "Supporting and supervising employees" part of the exam, which is only examined in writing. In addition, there are the examination parts "Planning technical customer service / service", "Implementing company organization and legal provisions", "Applying work and communication techniques" and "Supporting and satisfying customers with services".

Continuing education, further training in customer service can take different lengths of time depending on the degree chosen. Seminars and workshops can last from one day to several months, while continuing education, further training with a federal qualification extends over a longer period of time. For example, participants in a preparatory course for the Federal Diploma of Higher Education (FPE) in Technical Customer Service with Federal Diploma of Higher Education attend continuing education, further training spread over a year, while prospective managers of technical customer service have to plan two years of extra-occupational training.

Continuing education, further training in customer service serves as preparation for the Advanced Federal Professional Examination (AFPE) in Technical Customer Service / Service Management and trains participants in the subjects that are tested in the AFPE. These are: Service management, business management, economics, personnel development and management, law and business organization, product and customer relationship management, as well as work techniques and communication. The continuing education, further training extends over two years and is offered by schools in Baden, Muttenz, Zug, Aarau and Winterthur, among others.

After continuing education, further training, technical customer service specialists find employment in commercial companies, industrial companies and service companies, where they work in support, service and spare parts management, dispatching / operations management or on the hotline and receive damage reports and customer requests. They also ensure that spare parts are available, advise customers, recommend measures and decide on warranty services.

Anyone wishing to register for the Federal Professional Examination for Technical Customer Service Specialists with a Federal VET Diploma or comparable qualification after continuing education, further training and at least two years of professional experience in technical customer service or service and pay the examination fees on time.

In order to be able to register for the Advanced Federal Professional Examination (AFPE) in Customer Service, participants in the continuing education, Vocational Education and Training in Customer Service must have a Federal Diploma of Vocational Education and Training or a comparable qualification and at least five years of professional experience in technical customer service, three years of which must be in a management position.

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»

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Sofort zur richtigen Weiterbildung

Toplisting
Swissmem Academy
(5.2) Very good 61 61 Ratings (95% )
Swissmem Academy is the training and consulting center of Swissmem (employers' association of the Swiss tech industry) for specialists and managers in technology-oriented companies. Our trainers have practical experience and understand the needs of companies. We teach and advise using modern and target group-oriented methods. Practical transfer is our top priority; our course participants should be able to implement what they have learned quickly and easily in their day-to-day work.

We offer an attractive price-performance ratio and an additional discount for Swissmem members.
Strengths: Leadership and management training ¦ 30% discount for Swissmem members ¦ +75 years of experience ¦ High practical relevance ¦ Blended learning ¦ Customized in-house continuing education, further training
Region: Aargau, Basel, Bern, Ostschweiz, Zürich
Sites: Olten, Winterthur, Zollikofen
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