Reception: Training, further education, information, overview of schools and offers
Manage a reception desk professionally thanks to the right training
Questions and answers
Is it necessary to speak English to work at a hotel reception?
Foreign language skills are extremely important for working at a hotel reception and are therefore considered a basic requirement. However, knowledge of English is not mandatory for an apprenticeship and can also be acquired during training.
Who can take the Federal Professional Examination for Head of Reception?
Participation in the Federal Professional Examination for Head of Reception (Chef de Réception) with a federal certificate requires those interested in further training to have a Federal VET Diploma in Business Administration and at least three years of professional experience in this profession after completing their apprenticeship, including at least one year in administration/reception, or a Federal VET Diploma in another profession and at least four years of professional experience in administration/reception after completing their apprenticeship. In addition, all participants must have successfully completed all the required modules by the time of the final examination or have the relevant certificates of equivalence and have passed a vocational trainer course.
What content is taught in continuing education, further training as a head of reception?
The continuing education, further training for the Federal Professional Examination Chef de Réception consists of five to seven modules, depending on previous education. People without a Federal VET Diploma in Business Administration must also attend two basic modules: Finance I and Marketing and Sales I, in which they learn about and implement the tools of finance and accounting as well as marketing and sales, how to draw up and monitor budgets, and how to design services and offers. In addition, there are five further modules for all participants in the continuing education, further training to become a reception manager. Module 1 "Front Office and Administration" teaches skills in the areas of guest care, information processing, guest bookkeeping, offer design, employee recruitment and travel agent cooperation, Module 2 "Marketing and Sales II" deals with the topics of marketing concepts, idea and innovation management, marketing measures and sales and Module 3 "Business Organization" deals with structural organization, process organization, infrastructure, information, administration and communication, laws and regulations, quality management, ecology and inventory management. In Module 4 "Leadership", participants gain extensive knowledge in the areas of employee management, training and continuing education, employment law, conflict resolution and team development, and in Module 5 "Finance II", the topics of operational accounting, financial accounting, financial policy and planning accounting are taught.
What continuing education, further training is possible after an apprenticeship at reception, for example as a hotel communications specialist?
After completing an apprenticeship with a Federal VET Diploma, hotel communication specialists can, in addition to a shortened additional apprenticeship as a cook, hotel specialist Federal VET Diploma or restaurant specialist Federal VET Diploma, also aim for a Federal Professional Examination (FPE), such as Chef de Réception, after a few years of professional experience, as well as continuing education, further training at a College of Higher Education (CHE), for example as adipl. Hôtelier/-Restaurateur CHE / dipl. Hôtelière/-Restauratrice CHE. In addition, graduates with a Federal Vocational Baccalaureate can also study at technical colleges, such as the Bachelor's degree courses in Business Administration or International Hospitality Management, as well as various further education courses for working at reception or in other areas of the business.
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