Self-test: Is the "Retail Manager (HFP)" course right for me?
Does a job as a retail manager suit you? Are you taking the right path for you with a preparatory course for the higher professional examination in retail management?
Find out now and take our free, no-obligation self-test.
Benefit from further information that is tailored to the respective answer options "Yes", "Partly", "No".
You will receive the result at the end of the self-test. You will also receive an overview of suitable providers of retail trade further education courses leading to a federal diploma, as well as helpful tips on the question "How do I find the right school?".
Note: This course was previously offered under the title "Retail Trade Economist". The course/title was discontinued in 2012.
What does the day-to-day work of a retail manager with a federal diploma look like?
Retail managers with a federal diploma work in retail companies, where they generally hold a management position and manage teams and employees. Thanks to their strategic and operational skills and industry-specific knowledge, they are responsible for company management, organizational design, product range design, marketing, accounting and finance, personnel management and (internal) communication.
Retail managers with a federal diploma are responsible, among other things, for the sales and store processes, for which they also draw up and monitor the budget, for example when implementing optimization measures and other investments.
Managers in the retail trade have an overview and overview of the economic goods logistics of their company. This includes procurement, distribution, storage and warehouse management, disposal and sales management. Nowadays, these processes are generally computer-based, which benefits retail management, for example by enabling them to monitor and analyze current movements, identify problems and weak points and introduce optimizations.
Retail managers have an interface function. They carry out their work between and within various stakeholder groups: customers, employees, manufacturers, suppliers, politicians and management. It is also their duty to keep abreast of developments and trends in the retail trade, as well as in logistics and customer purchasing behavior.
Question 1:
Do the activities described meet your expectations? Would you like to work as a retail manager?
Great! The retail manager course seems to suit you thematically.
By the way: If you are looking for further suitable training opportunities after successfully completing the retail trade training program, take a look at theEducational counseling offerfrom Ausbildung-Weiterbildung.ch.
Based on the information you provide in the questionnaire, our education advisors will make suitable suggestions for courses, seminars or training programs, provide an overview of the various levels and types of education and assist you with questions about the Swiss education system. You will thus receive an initial overview based on the information you provide. This can support you in your search for or decision on the right education or further training.
If you don't like all the jobs, think about which ones interest you the most. Take a look at relevant job advertisements. Perhaps you will find some that only require you to do the activities that suit you better; then you are in the right place with this retail trade training. Remember: in practically every job there are activities that are less interesting. It is important to make sure that these do not predominate.
Have a look in related areas to see if you can find something suitable for you. For example:
If you don't like the activities, take a look at the numerous other further training opportunities. You will find a large selection on Ausbildung-Weiterbildung.ch.
Target group and skills: For whom is the Advanced Federal Diploma in Retail Management suitable? What qualities and skills are required?
The course and the higher professional examination for "Retail Trade Manager with Federal Diploma" and "Retail Trade Manager with Federal Diploma" are suitable for
- Ambitious professionals from the retail sector who would like to take on a responsible management position in the future
- Professionals from the retail trade who already hold a management position and would like to deepen their knowledge and skills in this area and obtain a federal diploma
- Professionals with management experience in the retail trade who would like to increase their career and salary opportunities with the federal diploma and position themselves advantageously in the labor market compared to the competition
Retail managers should have the following personal qualities and skills:
- Communication skills
- Organizational skills
- Leadership skills
- Sense of responsibility
- Sense of cleanliness and order
- Analytical and networked thinking
- Marketing-oriented thinking
- Customer and service orientation
- Consulting skills
- Independence
- Load capacity
- Stress resistance
- Ability to work in a team
Question 2:
Do you belong to one of the target groups for this training course and do you have the necessary personal qualities?
Great! You're on the right track with the retail trade manager apprenticeship. Find out more about the admission requirements in the next step.
- If you do not belong to any of the above-mentioned groups of people in retail trade training, you cannot aim directly for the federal diploma. There are numerous paths to a management position. You may come acrosshereon further training courses that are precisely tailored to people like you.
- If you do not have the necessary personal qualities and skills, you will not be happy in this demanding management role. Look out for further training opportunities that offer a professional specialization that better suits your skills.
- If you are unsure whether you are well suited to such a role, it is best to discuss this with your line manager or career advisor. You can find suitable providers of career advice and career coaching here:
Requirements for admission to the Higher Professional Examination for "Retail Trade Manager" (HFP):
Persons who fulfill the following conditions by the time of the examination date or registration for the examination are admitted to the final examination, i.e. the higher professional examination for "Retail Trade Manager":
- Federal certificate in the field of industry-specific professional examinations (e.g. retail trade specialist) and at least three years of professional experience in a management position in retail trade
Or
- Diploma from a higher professional examination, higher technical college (HF) or degree from a university of applied sciences (FH) or university and at least three years of professional experience in a management position in the retail trade
Or
- Federal certificate of proficiency (EFZ), commercial high school diploma, high school diploma or equivalent and at least six years of professional experience after graduation, three years of which in a management position in retail trade
And
- Required module qualifications* or certificates of equivalence
*The following module qualifications must be available for admission to the advanced professional examination:
- Basic module 1: Normative and strategic leadership
- Basic module 2: Retail value chain
- Basic module 3: Supporting customer processes
- Basic module 4: Organizational design and development
- Basic module 5: Management systems and processes
- Basic module 6: Financial management
- Basic module 7: Information and communication management
- Basic module 8: Support processes in the retail trade
The individual modules of the retail trade further education course are completed in the preparatory courses for the higher professional examination. Upon successful completion of the respective module, candidates receive a certificate of competence, the so-called "module certificate", which is valid for five years as admission to the final examination.
You will find out whether you have been admitted to the higher professional examination at least 12 weeks before the start of the examination with a written notification including reasons in the event of a negative decision.
Note: Even if you may not yet meet all the admission requirements, some schools are prepared to admit you to a preparatory course for the Higher Professional Examination for Retail Trade Managers. Please remember: It is then your responsibility to ensure that you meet the necessary requirements at the time of the examination/examination registration.
In addition, some schools also offer courses without the intention of taking an exam. In this case, however, the admission requirements vary depending on the provider.
Question 3:
Do you meet the requirements for admission?
Great! You can start looking for a suitable school where you would like to complete the preparatory course for the HFP in "Retail Trade Manager".
In addition: Find out more about the course content, costs/financing, duration/teaching and examination procedure/completion in the next steps. These are also important points on the way to the federal diploma and the answer to the question: Is retail trade training right for me?
If you are not sure whether your professional experience will be recognized as professional experience for retail trade managers, clarify your chances directly with the sponsor of the examination regulations, the "Education Retail Trade Switzerland BDS"
If you have little or no professional experience, you have the following options:
- Use professional job boards to search for suitable jobs where you can gain experience. You can find out exactly how to do thisherehelpful information on this.
- If you know someone from your private or professional environment who is already working in the retail sector, ask them for tips and whether they would support you in your job search. He/she will certainly have the relevant contacts and connections.
If you are not sure whether your qualifications will be accepted for the higher professional examination, please contact theExamination secretariatfor the equivalence assessment: The Retail Trade Quality Assurance Commission c/o BDS
Do you have a foreign qualification? SERI is responsible for assessing the equivalence of foreign qualifications for admission to the HFP.Hereyou will find more information.
If you are not sure whether your professional experience will be recognized as professional experience for retail trade managers, clarify your chances directly with the sponsor of the examination regulations, the "Education Retail Trade Switzerland BDS".
If you have little or no professional experience, you have the following options:
- Use professional job boards to search for suitable jobs where you can gain experience. You can find out exactly how to do thisherehelpful information on this.
- If you know someone from your private or professional environment who is already working in the retail sector, ask them for tips and whether they would support you in your job search. He/she will certainly have the relevant contacts and connections.
If you are not sure whether your qualifications will be accepted for the higher professional examination, please contact theExamination secretariatfor the equivalence assessment: The Retail Trade Quality Assurance Commission c/o BDS
Do you have a foreign qualification? SERI is responsible for assessing the equivalence of foreign qualifications for admission to the HFP.Hereyou will find more information.
Subject matter and content of the training
The subject matter of the preparatory courses for the higher professional examination for retail managers is divided into various modules. The exact nature of these modules, for example their content, requirements and type of proof of competence, is specified in detail by the sponsoring body* of the federal examination, which the schools also follow when compiling the course content.
The modules cover the following topics relating to retail management:
- Basic module 1: Normative and strategic leadership:including formulating normative principles and implementing them in day-to-day work, reflecting on day-to-day operations (e.g. values) and deriving optimization measures.
- Basic module 2: Retail value chainDesign of activities (purchasing, procurement, warehousing, distribution) along the value chain, organization of sales and in-store processes, planning of personnel deployment, correct handling of returns, determination of price reductions taking economic considerations into account, etc.
- Basic module 3: Supporting customer processes:including defining the corporate and sales strategy based on the analysis of customer purchasing behavior, planning and designing the point of purchase (POP), planning and defining sales promotion measures
- Basic module 4: Organizational design and development:including implementation of changes in the relevant work area, taking into account suitable methods and techniques, correct handling of criticism and resistance, creation of communication concepts
- Basic module 5: Management systems and processes:Creation of framework conditions for a productive working atmosphere, support and resolution of conflict situations, etc.
- Basic module 6: Financial management:including making investment decisions, budget planning, control and monitoring in line with overarching cost management requirements
- Basic module 7: Information and communication management:including communication design with external stakeholders and internal communication using suitable communication techniques and media.
- Basic module 8: Support processes in the retail trade:e.g. active participation in business processes (ensuring smooth operations), consistent implementation of specifications
* The awarding body is responsible for periodically reviewing the PET examination and the requirements for retail managers. This ensures that the knowledge and skills taught remain up to date, i.e. that they meet the requirements of the job market - one of the many success factors of the federal PET examinations.
Question 4:
Are you interested in these contents of the retail manager training course, would you like to acquire knowledge in these subject areas?
Great! You can look forward to exciting and instructive hours in which you will broaden your knowledge horizon and skills - aspects that are in demand on the job market and increase your career and salary opportunities.
If you are only partially interested in the content of this federal diploma, take a look at other training and further education courses in the retail trade sector. You may find a course that suits you better. You can find an overview of retail trade further education courses and suitable providers herehere.
Obviously the typical subject areas of the retail manager training course are not your cup of tea. Take a look at other training courses instead. OnEducation-Further-Education.chyou will find a wide range of options.
Costs and financing of further training
The costs of retail trade training can be summarized as follows:
(Good to know: The costs for the preparatory courses for the Higher Professional Examination for Retail Trade Managers are set independently by the schools. They can therefore vary from school to school).
- Course fees:approx. CHF 14,500. You will receive around 50% of this amount back from the federal government upon application (regardless of the result).
- Examination fee for the higher professional examination:CHF 1,900 (as of August 2023). The examination fee is set by the organizer of the federal examination and is binding for all candidates. It is paid by the candidate after admission has been confirmed.
- Extra costs:The costs for teaching materials, training documents and simulation exams, for example, are not included in the course fees at some schools. Please contact the provider of your choice directly to find out what additional costs you can expect.
*Since 1.1.2018, preparatory courses for federal professional examinations (BP) and higher professional examinations (HFP) have been financially supported by the federal government. Graduates of these courses will therefore be reimbursed up to 50% (max. CHF 9,500 for BP, max. CHF 10,500 for HFP) of the course costs paid upon application after taking the federal examination. In exceptional cases of hardship, the federal contributions will also be paid out in advance.
Question 5:
Are you able to pre-finance around CHF 14,500 for the course and CHF 1,900 for the higher professional examination?
Great! Here's another tip: If you are able to pay the full amount in advance, ask the school of your choice whether they offer a special discount for full payment in advance. Some schools also offer a discount for early booking.
You can find information on financial support options from your employer, the federal government, the canton, foundations or loans from the EducaSwiss Foundation in ourGuide "How to finance your further training properly".
Information and help on budget planning and budget preparation can be foundhere.
Most schools allow you to pay the course costs in installments. Most schools charge a small surcharge for payment in installments.
Ask your employer whether they will contribute to the costs of training to become a "Retail Manager" (HFP).
Perhaps there is someone in your private circle who will support your further education project with a loan. It is also possible that a bank or credit institution will support you with an educational loan for further education in the retail trade. You will be able to pay back some of the borrowed money immediately with the federal contribution after the higher professional examination.
You can find information on financial support options from your employer, the federal government, the canton, foundations or loans from the EducaSwiss Foundation in ourGuide "How to finance your further training properly".
Information on financial support for temporary workers from "temptraining", the further training fund of the temporary employment sector, can be found athere.
Information and help on budget planning and budget preparation can be foundhere.
Most schools allow you to pay the course costs for "Retail Trade Manager" (HFP) in installments. Most schools charge a small surcharge for payment in installments.
Ask your employer whether they will contribute to the costs of the retail trade training.
Perhaps there is someone in your private circle who will support your further education project with a loan. A bank or credit institution may also support you with an education loan. You will be able to repay some of the borrowed funds immediately after the Advanced Federal Diploma Examination with the federal contribution.
You can find information on financial support options from your employer, the federal government, the canton, foundations or loans from the EducaSwiss Foundation in ourGuide "How to finance your further training properly".
Information on financial support for temporary workers from "temptraining", the further training fund of the temporary employment sector, can be found athere.
Information and help on budget planning and budget preparation can be foundhere.
Duration and structure of studies, number of lessons and timetable, teaching formats and learning effort
- Duration and structure:Training to become a retail manager takes approximately 1.5 years and is completed on a part-time basis. The training corresponds to the "modular system with final examination" model, i.e. candidates must have successfully completed the specified modules and have the corresponding module certificates before they can sit the final examination.
- Number of lessons and timetable:The retail trade further training course comprises approx. 176 lessons, which are held on one full or two half weekdays, and in some cases on block days every two weeks. The exact lesson times can be obtained directly from the provider of your choice. The timetables are determined independently by the schools, which is why there may be differences.
- Teaching formatsSince the coronavirus pandemic at the latest, many schools have been offering different teaching formats: Face-to-face teaching and online formats such as online teaching, hybrid teaching and blended learning. You can therefore choose the format that allows you to combine further education with family, work and leisure in the best possible way. You can find an overview of the teaching formats in the answers. Not sure about the differences between the various teaching formats? In the answers you will find a helpful link to an overview of the teaching formats.
- Learning effort:Thanks to the extra-occupational concept of the retail trade training course, you can apply and consolidate what you have learned in practice straight away. Nevertheless, you should allow sufficient time for preparation and follow-up of the lessons and for self-study - how much depends on your prior knowledge, working style and learning speed. We recommend that you allow at least 4-6 hours per week as a precaution.
Note: Some schools offer so-called "taster lessons". This gives you the opportunity to gain an insight into the lessons and the learning atmosphere. Important aspects on the way to a successful graduation. It is best to contact the school of your choice directly for a taster lesson.
Question 6:
Can you find the time for lessons and self-study?
Great!
Tip for self-study: Set yourself realistic daily or weekly targets and think about a small reward when you have achieved them. A good study strategy not only motivates you, but also protects you from chaotic, stressful study days and nights shortly before the exam.
Perhaps you could get together with other course participants from the class to form a learning group? The exchange with like-minded people and the commitment to meet at a fixed time to learn together can be very motivating.
Underthis linkyou will find the different lesson formats and their characteristics at a glance.
If you do not have that much time, contact the providers and clarify whether you can complete the "Retail Trade Manager" (HFP) course over more than three semesters.
If you still don't have enough time, check whether you can create space for yourself elsewhere. Perhaps someone close to you can take on certain tasks for you for the duration of your training?
Degree, diploma and title
The higher professional examination for "Retail Trade Manager" is held annually if 20 candidates in German, 6 candidates in French and 2 candidates in Italian meet the admission requirements, otherwise every two years.
Candidates can decide for themselves which language they would like to be examined in: they can choose from the three official languages German, French and Italian.
Candidates are notified at least six weeks before the start of the examination. The invitation includes the examination program (location, time of the examination, permitted aids) and the list of experts.
The higher professional examination lasts a total of 9 hours and consists of four parts, which are structured as follows:
1) Analysis of a case study (written, 3.5 hours)
In this part of the exam, candidates are given a complex case study which they have to work on using the steps "Analysis", "Central question/challenges" and "Considerations for the next steps". They prepare their results accordingly for the presentation in the group discussion, for which a time of 30 minutes is scheduled.
2) Presentation of the analysis and group discussion (oral, 1.5 hours)
The candidates present their results from the individual work within 5 minutes. The various proposed solutions are then discussed in the group for 60 minutes.
3) Procedure concept case study (written, 3.5 hours)
In this part of the examination, candidates are given a specific question that is linked to the content of the case in the individual work. They are asked to draw up a corresponding procedural concept (duration 3 hours) and prepare the results for the short presentation.
4) Presentation and examination interview with critical incidents (oral, 0.5 hours)
The candidates present their results from the case study. After the presentation, they answer four different critical incidents on "role", "identity" and "profession". They have to describe what their spontaneous reaction would be in the situation described.
Diploma and title
Successful graduates of the higher professional examination receive a federal diploma and are entitled to use the federally recognized and protected title "Retail Trade Manager with a Federal Diploma".
In French: "Manager en commerce de détail avec diplôme fédéral"
In Italian: "Manager nel commercio al dettaglio con diploma federale"
Recommended English translation (this is not a protected title): "Retail Manager with Advanced Federal Diploma of Professional Education and Training"
Question 7:
Do you have the confidence to pass the higher professional examination for the Federal Diploma in Retail Management?
Great!
Here are some general success factors on the way to a new training qualification as a manager in the retail trade sector:
- Regular attendance of lessons
- Actively contribute your questions, don't leave anything half-understood in the room!
- Interest in the topic and active participation in class
- Detailed preparation and follow-up of the lesson material at home
- Committed cooperation in group work, processing of case studies, etc.
- Participation in learning groups for regular exchange
- Intensive exam preparation: practise exam situations and gain exam experience, e.g. in simulation exams (Hereyou will find so-called zero series or approved exam series for practicing).
If you are unsure, we recommend that you attend an information event on further training in the retail trade.
Arrange a personal consultation appointment with the school of your choice or the sponsor of the Advanced Professional Examination for Retail Trade Managers, theEducation Retail Trade Switzerland BDS. Explain your interest and your concerns and see how your counterpart reacts to which points and what they recommend.
Ask the school management about support options. Also consider whether you would like other support, for example from learning therapists or coaches, autogenic or mental training.
Here are some general success factors on the way to a new training qualification:
- Regular attendance of lessons
- Actively contribute your questions, don't leave anything half-understood in the room!
- Interest in the topic and active participation in class
- Detailed preparation and follow-up of the lesson material at home
- Committed cooperation in group work, processing of case studies, etc.
- Participation in learning groups for regular exchange
- Intensive exam preparation: practise exam situations and gain exam experience, e.g. in simulation exams (Hereyou will find so-called zero series or approved exam series for practicing)
If you are not at all confident that you can pass the final examination for retail trade managers, but would like to complete the training, it is best to arrange a personal consultation with a school or the sponsor of the higher professional examination, theEducation Retail Trade Switzerland BDS. Explain your interest and your concerns and see how your counterpart reacts to which points and what they recommend.
Ask the school of your choice whether there are any support options for you.
Also consider whether you would like other support, for example from learning therapists or coaches, autogenic or mental training. You can find suitable offers here:
No, the course leading to the Federal Diploma in Retail Management (HFP) does not suit you. What a pity? - Perhaps not, because there are so many other options for further training. One or the other would certainly suit you much better.
Check which other further training courses are suitable for you. OnEducation-Further-Education.chyou will find a large selection of offers.
Retail trade training is probably not the right training goal for you.
Are you surprised or disappointed? Perhaps take the test again and see where your ideas or possibilities deviate from the ideal job. Perhaps this will point you in the direction of more suitable further training.
Then see which other further training courses interest you. ToEducation-Further-Education.chyou will find a large selection of offers.
That's a half-hearted result: working as a retail manager with a federal diploma doesn't seem ideal for you. Or is it perhaps the form of training that doesn't appeal to you or isn't a good organizational fit?
See which other further training courses are suitable for you. OnEducation-Further-Education.chyou will find a large selection of offers.
Retail manager training is not ideal for you - or is it?
If you are unsure, it is best to attend the providers' information events. There you can find out more about further training and discuss your personal options and questions directly with the specialist representatives present.
Directly to the schools:
"Retail trade manager training (HFP)"
How do I find the right school for me?
Among other things, ourGuide: "How to choose the right training provider"
At the back of the guide you will find a helpful checklist with the most important points to clarify, which will help you to keep an overview.
Also take a look at ourEvaluation tool with numerous evaluations from former course participantsto.
Thanks to the numerous filter options, including the number of stars, region, year or school, you can display exactly the ratings that interest you.
This training seems to suit you.
As a next step, we recommend that you attend an information event at suitable schools and obtain details of the exact costs and dates.
Directly to the schools:
"Retail trade manager training (HFP)"
How do I find the right school for me?
To help you decide on a retail trade apprenticeship, you can use ourGuide: "How to choose the right training provider"
At the back of the guide you will find a helpful checklist with the most important points to clarify, which will help you to keep an overview.
Also take a look at ourEvaluation tool with numerous evaluations from former course participantsto.
Thanks to the numerous filter options, including the number of stars, region, year or school, you can display exactly the ratings that interest you.
This course seems to be made for you!
The best thing to do now is to attend information events at the schools you are interested in and find out everything you need to know about the specific content, costs and dates.
Directly to the schools:
"Retail trade manager training (HFP)"
How do I find the right school for me?
To help you decide on further training in the retail trade, take a look at ourGuide: "How to choose the right training provider"
At the back of the guide you will find a helpful checklist with the most important points to clarify, which will help you to keep an overview.
Also take a look at ourEvaluation tool with numerous evaluations from former course participantsto.
Thanks to the numerous filter options, including the number of stars, region, year or school, you can display exactly the ratings that interest you.